Returns and Exchange

TAN & BROWN may accept returns on leather goods and footwear for account credit only. For this purpose TAN & BROWN must receive the merchandise within 3 days from the date it was despatched to you. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging. We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a shop credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all sizes available and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us. We do prompt response has assured to such mails. Alternatively, the customer may even call at our mobile number 88385-57656 which remains open Monday-Saturday, 10 am to 8.45 pm. If you are not satisfied with the product received by you for any reason you may have the option to exchange at the sole discretion of TAN & BROWN receive a refund.

Refund Clause

For the purpose of this clause account credit means credit issued to your account for the entire purchase amount less the shipping costs. Your account credit can be used towards your next purchase with TAN & BROWN.

Need help?

Contact us at info@tannbrown.com for questions related to refunds and returns.

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